Returns & Refunds

We want you to be satisfied with your Real Mushrooms purchase, and we stand behind our products 100%. That's why we offer a 100-Day Satisfaction Guarantee on every product we make.

How to Return an Item

For health and safety reasons, we only accept physical returns of unopened items. Unopened, unused products within 100 days of the order's shipping date are eligible for a prepaid return label.

1. Reach out to us at hello@realmushrooms.com, or call or text 1-800-263-4387, to request your prepaid return label.
2. Repackage your items with the original packing slip. If you do not have the original, please let us know.
3. Once your return is received and verified, we'll refund the returned items and notify you by email.

Refunds

Once your return is received and inspected, we'll email you confirmation of receipt with your refund. The refund will be applied to your original method of payment.

Refunds usually appear within 2 –5 business days, but it can take up to 7–10 days depending on your financial institution.

Late or Missing Refunds

1. Check your bank account again.
2. Contact your bank or card provider (processing delays can occur, especially around weekends or holidays).

If still unresolved, please contact our support team for assistance.

Exchanges

If you'd like to exchange an unopened product, we're happy to help.

Within 100 days of your original ship date, reach out to our support team with your order number and the item you'd like instead. We'll email you a prepaid return label, and once your original product arrives back to us, we'll ship out your replacement and send a confirmation.

Refusing Delivery or Returning to Sender

If your order is still on its way and you no longer want it, you have a few options to send it back without needing a return label

• The package is still in transit. Contact the carrier using your tracking number and request that the package be returned to sender.
• The package has arrived but is unopened with the original shipping label intact. Write "Return to Sender" clearly on the package and drop it off at any carrier location or mailbox.
• You haven't accepted delivery yet. Tell the delivery driver you're refusing the package, and they'll return it to us.

Please let us know by phone, email, or text that you've returned the package to the sender or refused delivery so we can keep an eye out for it at the warehouse.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us right away.

Include:

• A description of the issue
• Photos of the damage
• The lot number (located on the bottom of bottles or back of pouches)

Once verified, we'll issue a refund or replacement at no cost. Physical returns are not required for damaged items.

If your product arrives damaged or defective, please contact us within 30 days of your order's delivery date. Please note: Claims for damaged or defective items must be submitted within 30 days of delivery. We are unable to assist with damage or defect claims reported after this window.

Amazon & iHerb Orders

Orders placed through Amazon or iHerb are not eligible for our 100-Day Satisfaction Guarantee or our return process.

Amazon Orders

If you received a damaged or incorrect item, please contact Amazon support directly. They may offer a refund or replacement. Note: Amazon does not accept unopened supplement returns due to health and safety reasons.

Amazon USA Support | Amazon Canada Support

iHerb Orders

If your product is damaged, defective, or incorrect, please contact iHerb support directly. They may issue a refund or replacement. Note: iHerb accepts returns of unopened supplements within 30 days.

iHerb Customer Support

Chargebacks

If you're experiencing an issue with your order, we ask that you reach out to us first so we can make things right before contacting your bank.

If a chargeback (payment dispute) is opened through your bank or credit card provider, the process is handled directly by your financial institution.

Once a chargeback has been submitted:

• We're unable to issue a separate refund for that order
• The transaction is placed under review by the bank
• The bank will make the final decision on the outcome

Our team will provide any requested details to the bank and cooperate fully during the review process.

Chargeback reviews can take some time, sometimes up to 75 days, depending on the provider. Once a decision is made, the bank will notify you directly.

Need Help?

Our customer service team is here to support you.

Email us at hello@realmushrooms.com

Call or text us at 1-800-263-4387 (Mon–Fri, 8 am–4 pm PST). Hours may vary during holidays.

Thank you for choosing Real Mushrooms!